Category: DaVinci Alumni

Introducing Dr Modise Philemon Tshwana, a remarkable individual whose intellectual odyssey culminated in the acquisition of a doctoral qualification. Freshly graduated from The DaVinci Institute, Dr Tshwana graciously shares insights into the nuances of his doctoral pursuit, and the unwavering motivations that propelled him through this scholarly sojourn.

Dr Modise Philemon Tshwana is a self-employed farmer, presently pursuing the breeding of broiler chickens, traditional, and other hybrid chickens such as Koekkoek, Rhode Island Red, Black Australorp, and Orpingtons on his own farm. In this engaging Q&A, discover the compelling narrative of Dr Tshwana’s academic expedition and the forces that fuelled his unwavering commitment.

Your thesis is entitled: “The Role of Colleges of Agriculture Towards Sustainable Community Development: A Case Study of Tompi Seleka College of Agriculture.” Please provide us with a blurb on the purpose of your research and its contribution.

The purpose of my research study was to identify factors and conditions at both institutional and national levels that facilitate or inhibit colleges of agriculture, such as Tompi Seleka College of Agriculture, from making contributions to sustainable agriculture and the socio-economic development of the surrounding rural communities. The contribution of the study was the establishment of the Bakone Development Forum, whose main purpose was to facilitate all structures within the communities next to Tompi Seleka College of Agriculture to speak with a voice when requiring services from the government. Additionally, the study developed potential guidelines for the effective governance of colleges of agriculture and sporting facilities between the college and communities.

In a few words, describe your journey to completing your qualification.

My journey to completing my PhD was demanding and tiresome. I felt that I should just abruptly end my journey because of the ups and downs. I persevered because I knew that those who had completed their journey had faced similar challenges or even worse than mine; hence, I managed to finish my journey.

What would you say your three greatest attributes or characteristics are as a person that aided you on your journey?

My three greatest attributes that aided my PhD journey are persistence, maturity, and resilience – pushing through challenges and bouncing back from failures.

How did your journey impact your way of thinking and (or) life?

I now spend long hours reading, writing, analysing issues, and have created enough space for both collaborative discussions and intense individual focus.

What is next for you on your path of remarkability?

I will continue writing, publishing, and making presentations of articles at different research proceedings or forums.

If you could give advice to a student embarking on this journey, what would it be?

I would say you should firstly have a reason, love, tolerance, and a vision to pursue a PhD so that you can start, continue, and finish the PhD. It is a marathon and not a track event that one needs to win quickly. Another important issue is to be clear about one’s methodology and sample size, as they guide the research process.

Standing tall as an inspirational symbol of remarkability is our esteemed doctoral alumna, Dr Ilse Smuts. With a wealth of experience in marketing within the banking fraternity, Dr Smuts personifies the convergence of academia and industry expertise. Today, we showcase her transformative journey.

In retracing her career development and educational background in marketing and beyond, upon reflection, Dr Ilse Smuts recollects that, following a period of “18 months in the role of Advertising Representative in the Student Development Department at the University of Pretoria, where I worked while I studied BCom (Hons) in Marketing Management, I accepted a role in banking [FNB South Africa] in 1998”, she says, joining “as a Marketing Assistant. [Thereafter, I] embarked on finishing an MCom in Marketing Management (UP) and was promoted to Marketing Manager, where I learned a lot from the local and international companies we partnered with… In 2008 I was awarded the Sunday Times (Business Times) Marketing Excellence Award as Rising Star of the Year. During my time as part of the company’s marketing fraternity, we worked with countless advertising, media, events and PR agencies to position and promote our brand and value propositions. It was always such a kick to see advertising material in public, especially as one was closely involved in its creation. In 2020, I was granted an opportunity to spread my wings beyond marketing – as Product Growth Head, Lifestage Segments, Retail Cash Investments at FNB South Africa. I’m very pleased to see the market response to our deepened focus on our clients aged 60+. While we have celebrated achieving significant milestones and launching fantastic value propositions, there is still a lot of opportunity for the organisation to cement or increase its leading market share position in all the life-stage segments it serves.”

It is most probably the case that Dr Smuts’ foundational experiences in marketing studies and her professional journey in the banking sector naturally shaped her doctoral studies and guided her thesis, thereby contributing to the development of her comprehensive outlook. In fact, Dr Smuts is of the view that the South African financial services industry holds a relatively high ranking in global competitiveness reports, yet operates in the realities of an emerging market, meaning retail banks are not immune to the changes required to remain successful. Marketing leadership, as customer custodians, can play a vital role by directing their key internal stakeholders’ alignment to evolving customer centricity. Thus, Dr Smuts’ thesis, entitled: “Exploring the Role of Marketing Leadership in Directing Key Internal Stakeholder Alignment with Evolving Customer Centricity: The Case of a South African Retail Bank”, as a case study design conducted in a major bank with a national footprint and various international subsidiaries in broader Africa and beyond, explored the potential broadening of the role of marketing leadership in the studied context.

Findings included that marketing leadership could broaden their role to include the direction of key internal stakeholders’ alignment to evolving customer centricity, that they must have a clear vision for customer centricity and be able to articulate it to their stakeholders, to ensure all are aligned on the vision for customer centricity and their roles in achieving it. It is important for marketing leadership to measure the impact of customer centricity initiatives. The study then concludes that by broadening the role of marketing leadership to include the direction of key internal stakeholder alignment to evolving customer centricity, marketing leadership can play a critical role in improving overall customer centricity. A conceptual framework created to depict this broader role that the bank’s marketing leadership could play was an added contribution to the body of knowledge. Recommendations for future research include conducting more related studies in the region, to advance the discourse.

Conventional wisdom holds that embarking on a meaningful journey involves not only pushing the body to its limits but also exploring the frontiers of the mind. Dr Smuts has truly exemplified this notion, as her determination, focus, and perseverance ensured her triumphant emergence on this educational path. In her own words: “It was tough, but when I look back on the journey, I’m filled with gratitude to the many selfless people who provided guidance and support along the way to achieving this life goal. My critical thinking was sharpened even further. When you think you can’t anymore, you’re wrong – just take a break and pick up where you left off. I now believe, even more than before, where there is a will, there is a way.”

Next on her remarkable journey, says Dr Smuts, is the pursuit of greater balance. She plans to travel the world, spend quality time with friends and family, and focus on her career, aiming to glean insights from diverse places, people, and professional opportunities.

We allow hers to be the last – as she advises: “Ensure you have a solid support network. Delimit your study as much as possible. To have any chance of completing the degree, you will need to work hard and make significant sacrifices, even when you don’t always feel like it.”

Dr Sandra Gertenbach, a doctoral graduate from The DaVinci Institute, is fuelled by a fervent drive for investigating and resolving complex problems, culminating in her achievement of the apex qualification. In a candid conversation with DaVinci, Dr Sandra shares insights into her journey and research endeavours.

To embark on the expansive journey of knowledge, delving into the intricate depths of understanding, requires a curious spirit. Such a spirit is exemplified in our latest doctoral graduate, Dr Sandra Gertenbach, whose curiosity, discipline and tenacity “to keep at it”, as she puts it, propelled her forward. In fact, having followed this dedicated process of unpacking insights, as it were, this led to her realisation that the overall high cost of logistics, freight system imbalances and inefficiencies detract from South Africa’s competitiveness.

Thus, Dr Sandra surmises that improved freight intermodalism has the potential to advance the performance of the transport and logistics system – a view shaped throughout the decades while employed by Transnet SOC Ltd (1987-2021).

Having said that, Dr Sandra concluded her career in the position of Executive Manager, Strategy & Business Planning – Transnet Freight Rail (TFR), a subsidiary at Transnet. She possesses extensive experience in strategy development and implementation; in her career, Dr Sandra has also held various positions in the areas of strategy, business planning, customer service, market positioning, stakeholder management, strategic research, and communications.

At a certain juncture, Dr Sandra redirected her trajectory to concentrate on project work and academic pursuits, ultimately earning her Doctor of Management in Technology and Innovation, a milestone she remarkably accomplished in September 2023.

Dr Sandra’s thesis, having been informed and influenced by her illustrious career at Transnet, entitled – “Imperatives for the Advancement of Freight Intermodalism in South Africa: A Systems Thinking Approach” – its chief objective was to explore why the adoption of a systems thinking paradigm and the collective interactions between willing freight intermodal system actors, could contribute to the development of intermodalism for national outcomes.

Concurrently, the “study explores why intermodal freight practices are not being developed and implemented and why the system performs at a sub-optimal level with very negative consequences for the country”, Dr Sandra says, and notes in addition: “The topic is viewed as a national development priority for South Africa’s freight logistics industry.” Having completed the research, a pivotal discovery emerged, emphasising the potential for progress through collaborative efforts and targeted interventions aimed at enhancing crucial interfaces among system components. Discussions within focus groups underscored the eagerness of key players to join forces, cooperate, and coordinate their actions to propel the system’s purpose and performance towards transformative outcomes.

Interactions among actors, as Dr Sandra accords, should aim for the co-creation of priority interventions, collectively executed for the enhancement of the country’s freight system.

This study holds significance for application within the freight intermodal industry, involving system actors, policymakers, academics, and advocates alike. Dr Sandra is of the view that enhancing freight intermodal practices is crucial for the nation’s benefit, fostering competitiveness, efficiency, supply chain resilience, and the optimal utilisation and maintenance of transport infrastructure. She further argues that the competitiveness of the freight intermodal system holds the potential to elevate economic performance, promote environmental sustainability, and enhance the well-being of the people of South Africa.

In the pursuit of knowledge, one invariably acquires a treasury of insights and lessons, for learning is the compass that guides a thoughtful journey. Which is why then, when asked about this path, Dr Sandra renders a comprehensive account, stating thus: “My journey in the development of this thesis can best be described in terms of a cycle of discovery, learning and oscillating confidence. My research aim was always clear in my mind, an issue that has intrigued and motivated me for years. I started slowly, building knowledge of systems thinking tools and methods. Throughout the journey, I conducted a documentary analysis and attended various transport forums to stay abreast of critical freight industry developments in South Africa and globally that could impact our system. Conducting interviews and focus groups was an enlightening and turning point in building momentum to analyse and communicate the findings. Bringing it all together to complete my final document was an intense period of highly focussed work and before I knew it, I found myself anxiously waiting for external examiner results. The contribution of examiner and oral defence panellist views provided further insights for refinement of my final document. I had to learn to trust the process and stick to it, which became enlightening as each new insight was revealed.”

Ever insightful and generous in thought, Dr Sandra states accordingly: “What started as a fascination with systems thinking approach became an ongoing quest to better understand the tools and principles of the discipline. I view systems thinking as an insightful way to view our complex and dynamic world from many transdisciplinary perspectives to develop multiple possible outcomes. The study has also compelled me to objectively question and re-evaluate my belief in the role of rail in advancing freight logistics practices such as intermodalism. Reading and ongoing discussions, with a growing network of peers, have helped me to make sense of trends and to seek possible options towards discovering original recommendations that would apply to the realities of the current South African context. At the same time, I have been encouraged by the resilience and collective efforts of South Africans in times of adversity. My academic journey has also heightened my awareness of the consequential and interconnected nature of everything and the lasting impact of current interventions on sustainability for future generations. We all need to think deeply about the impact of our actions and behaviours on others. I remain committed to contributing to the future of South Africa in any small way that I may be able to, and to share what I have learned with others so that together we may develop new and innovative behaviours, competencies and practices.”

Speaking of making a meaningful contribution in South Africa and her willingness to impart knowledge acquired, upon the completion of her studies, Dr Sandra informs DaVinci of having accepted the challenge of taking up an offered position in government as a transport specialist where she hopes to contribute towards national goals for the logistics industry.

“I hope to continue to present occasional lectures and presentations in the transport discipline, and to hone my skills in writing to enable publication of my views. I would also like to support bright young South Africans in their academic and career efforts. There is much talent, and it must be encouraged and nurtured in the interest of our country”, remarks Dr Sandra.

To those venturing into the academic journey, Dr Sandra imparts the following pearls of wisdom: “Build a deep appreciation for your research philosophy – it guides the whole research journey of discovery. Keep working at it a little every day to build insights and clarity. Build relationships with peers, your librarian and, of course, with your supervisor.”

Dr Mark Fuller is known within The DaVinci Institute stable as a lecturer – in fact, over the years, Dr Fuller has facilitated many a class, and has supervised countless students – something he continues to do with aplomb to this day.

Many a student and alumni hail Dr Mark Fuller as being agile in his classes, allowing an engaging atmosphere which has only made their learning experience a much more meaningful educational affair.

Now, Dr Fuller does not come to this point without a background, as he shares a comprehensive overview of his career to date: “I have over 30 years of experience in business, project management, and consulting, developing critical thinking and strategies in the sales, manufacturing, and operations environments across various industries at both executive levels and on the shop floor. I have also held executive positions in businesses such as Radiant Lighting, Afrox Hospitality, and Swartland. Furthermore, I have developed over 30 programmes and facilitated over 850 workshops and seminars, both locally and internationally. Additionally, I have lectured and developed programmes for The DaVinci Institute, Tswane University, and Wits Business School.”

Beyond the lecture room, lately Dr Fuller has been curious in his explorations about how employees can empower themselves, and, this formed the basis of his thesis entitled: “Developing a Self-Empowerment Conceptual Framework to Enhance Alignment, Engagement, and Agility Using Quantum Skills.”

Fittingly, and in developing his study, Dr Fuller accords: “Consulting for businesses on operations and strategy has led to many discussions on why employees at all levels often feel that they cannot contribute positively to their businesses. The inability to make these decisions seems to be due to their perception that they cannot empower themselves. Employees believe that only those with greater authority can bestow empowerment.”

Thus, Dr Fuller’s thesis, he adds, “provides employees with a structured path to cultivate a positive mindset and purpose through quantum thinking, leading to enhanced individual and organisational performance. Moreover, the framework’s adoption can create a ripple effect, positively influencing colleagues throughout the organisation and ultimately improving company performance and profitability.”

The culmination of this research presented its own set of formidable challenges, yet Dr Fuller attributes his unwavering resilience, adept networking skills, and his knack for alleviating stress through light-hearted humour for its successful completion, as this journey fostered insatiable curiosity.

“The journey was long, stressful, and frustrating at times, but more importantly, it was really interesting and fun. So much was learned, and current thinking and perceptions were regularly challenged”, concedes Dr Fuller.

The recent graduation ceremony carried a poignant significance, as Dr Fuller, not only marking his own academic achievements, but also sharing this milestone with some of the students he had guided and mentored. Many of them had walked the educational path he had facilitated through lectures or even supervised. In carving out his own domain of expertise with his doctoral qualification, he selflessly brought others along on their learning journeys. This remarkable gesture, in the name of all that is commendable, deserves its own special recognition.

When asked about what will constitute the next chapter of his journey, Dr Fuller admits to currently seeking opportunities to test the framework (thesis study) in various businesses. When offering advice to a student embarking on this journey, Dr Fuller, in his dual role as a lecturer and industry expert, emphasises the importance of perseverance and suggests incorporating enjoyment into one’s plans.

In his trademark characteristic, Dr Mark Fuller quips, “It is very helpful printing a schedule and putting it on the fridge.”

Raymond Toga, doctoral candidate and Programme Convener at The DaVinci Institute, has remained finely attuned to the profound symphony of both his professional and academic journey; as a testament to his unwavering commitment, he has recently culminated his vigorous doctoral studies and is set to don the apex qualification’s regalia later this month. With great enthusiasm, we extend our glee in presenting his narrative, encapsulating the challenges and invaluable wisdom garnered along this academic quest…

A Career Rooted in Inclusive Education and Dynamic Transformation

When queried about his professional trajectory, in his own words, Raymond Toga considers it “a young, continuously fulfilling and dynamic career in the field of education, driven by my unwavering passion for its transformative power.” Raymond further provides a comprehensive account: “My career has been characterised by a student-centred and collaborative approach, with a strong commitment to fostering an inclusive and diverse learning environment where all individuals are valued and respected. My journey in education began as an academic tutor and research assistant at the University of Fort Hare from 2009 to 2010, during which I also pursued and earned my Master of Commerce in Industrial Psychology. After graduating, I transitioned into private higher education, where I lectured on various commerce modules. Subsequently, I joined Damelin as an Academic Manager, where I held responsibilities encompassing the effective management of campus operations, ensuring a conducive learning and training environment, and cultivating client relationships to achieve customer satisfaction … My journey in education continued to evolve as I became part of The DaVinci Institute team. Over the years, I held various roles in the research office and learning operations, contributing to the institution’s educational mission. I am privileged to support doctoral students in their postgraduate journey in my current role. This task resonates deeply with me as I have personally experienced the challenges and triumphs of this path.”

Challenges and Solutions: Raymond’s Exploration of Challenges Facing Private Higher Education Institutions

An individual with an unquenchable curiosity for knowledge and an unwavering dedication, it is hardly astonishing that Raymond has been deeply engrossed in his academic endeavours in recent times. Engaging in his academic pursuits, he has navigated moments of memory-making, deep introspection, and a sense of eager anticipation for the future. Consequently, Raymond has embarked on a profound journey of self-exploration and personal development through his doctoral qualification – Doctor of Management in Technology and Innovation – of which the thesis is entitled: “Private Higher Education Institutions and the New World of Work: A Strategic Framework for Resilient and Agile Business Management”.

In his study, Raymond recognises that Higher Education (HE) and modern commercial enterprises are both experiencing substantial changes due to a range of disruptions, including technological advancements, socio-political shifts, climate change, and economic fluctuations. These disruptions, as Raymond purports, bring about uncertainties, complexity, and the necessity to adapt to evolving environments. Similarly, Private Higher Education Institutions (PHEIs), much like businesses in general, confront a variety of such disruptions in their operational landscape.

Thus, his research seeks to explore challenges facing PHEIs in today’s rapidly changing business environment, and further aims to gain a deeper understanding of the strategies and practices employed by PHEIs to manage their businesses and identify potential areas for improving their resilience and agility. The literature review highlights the current approaches and identifies gaps in the existing literature. It reveals that while some studies have examined disruptions in commercial enterprises, limited research focuses explicitly on PHEIs and their response to the changing business landscape, Raymond notes.

“This study’s main findings reveal PHEIs’ challenges in managing their businesses in a rapidly changing environment. Additionally, a Resilience and Agility-Building Framework (RABF) was developed based on insights from the lived experiences of the PHEI participants interviewed. This framework offers practical guidance for PHEIs seeking to enhance their resilience and agility in the face of disruptions. The conclusions drawn from this research emphasise the importance of adopting innovative business practices to promote agility and resilience in a disruptive environment. PHEIs must embrace digital technologies and tools to enhance their operations, acquire new skills and competencies, and embrace new working methods such as remote and flexible work arrangements. These findings have implications for PHEIs in navigating disruptions and thriving in the rapidly changing business landscape. Overall, this thesis contributes to the existing knowledge by providing insights into the challenges faced by PHEIs and offering practical recommendations for improving their resilience and agility. The research underscores the significance of innovation, adaptability, and leveraging opportunities presented by the 4IR/5IR revolutions for businesses to succeed in the evolving landscape”, accords Raymond.

Unveiling the Attributes That Define a Successful Doctoral Journey

When queried regarding the personal traits that have facilitated their pursuit of knowledge, individuals emerging from this educational odyssey tend to romanticise its wonders, yet Raymond chooses to provide a nuanced perspective, expressing in a thorough and all-encompassing manner thus: “Doing a doctorate requires a lot of hard work but also a lot of fun. It’s the beginning of an exciting journey that usually leads to new networks, friendships and opportunities. A successful doctoral journey is a challenging and rewarding experience that requires a combination of personal attributes and characteristics. These attributes helped me navigate the rigorous demands of my doctoral journey and immensely contributed to the overall success of this qualification.”

Concurrently: “Throughout my doctoral journey, a deep passion for my research topic and a strong motivation to make a meaningful contribution to the field were vital. The journey was long and demanding, and this genuine interest in my research topic kept me focused and committed. Perseverance was crucial as doctoral studies can be mentally and emotionally taxing, with setbacks being common at every step of this remarkable journey. Resilience, the ability to bounce back from adversity, was essential to cope with the inherent stress, criticism, and rejection in the research and academic environment. Self-discipline played a significant role in managing the self-directed research and study involved in this journey. It required me to manage my time diligently, set goals, and stay disciplined to make progress. My strong sense of curiosity and a desire to explore new ideas and questions were also vital.”

Raymond emphasises the paramount importance of critical thinking in the realm of top-tier research. His journey demanded an adept skill in critical analysis, tackling intricate problems, and assessing existing literature. Diligence and conscientiousness were non-negotiable attributes; effective communication, whether in the written word or through spoken discourse, stood as the linchpin for conveying his research discoveries and ideas. Juggling a vast array of data, literature, and research materials was a doctoral imperative, and his adept organisational skills ensured he never missed a beat. Alongside these, according to Raymond, a keen grasp of emotional intelligence became pivotal in fostering effective teamwork, resolving conflicts, and safeguarding personal well-being.

Raymond’s Journey Beyond the Thesis, Embracing the Future with Enthusiasm

It was a path, as Raymond realises, that has been “filled with abundant lessons, tears, moments of courage, and doubt. It is an affirmation of my capabilities and strength. Despite encountering various arduous trials throughout my journey, I am grateful for the divine grace that enabled me to conclude this research successfully. I always remembered that it is persistence that propels progress forward.”

Peering into the future, Raymond’s remarkable voyage persists – he discerns and adds to his narrative the anticipation of globetrotting, cherishing precious moments with his significant other, companions, and kin, all while concentrating on self-improvement. This pursuit encompasses the establishment and attainment of personal objectives and the nurturing of novel proficiencies.

“I am enthusiastic about the possibilities and opportunities that lie ahead in the realm of education. I am confident that I can continue to make significant contributions to the field. My doctoral journey, which has unfolded in recent years, stands as one of the most memorable and enjoyable chapters in my professional life, further fuelling my commitment to education.”

Kwanele Batshele Ngwenya, the incumbent Chief Executive Officer of NBS Bank, exemplifies the epitome of erudition as he embarks on the culmination of his doctoral candidacy at DaVinci, poised for graduation later this month. Today, we illuminate the path that has etched within him an unwavering reservoir of profound purpose and a sense of stewardship.

Kwanele Batshele Ngwenya’s career has been a rainbow ride, and it is not running out of colours anytime soon. Armed with vast working experiences in the financial sector, Kwanele describes himself as a career banker, having spent most of his life in banking; he has over 25 years of banking experience, 14 years of which have been in leadership positions, Kwanele informs us. He started his banking career with Nedbank, South Africa, before moving to FNB where he spent 11 years. Kwanele also has international experiences – having worked not just in South Africa, but Botswana, Zimbabwe, and now Malawi. Kwanele sits on the board of NICO Technologies and holds an advisory role on the Centre of Agricultural Transformation board.

Academically, he holds a Master’s Degree in Business Administration from Oxford Brookes University (UK), Master of Science Degree in Strategic Management from University of Derby (UK), and a Master’s Degree in Business Administration (Banking and Finance) from Bangor University in Wales. Further, he is a Chartered Banker with the institute of bankers in Scotland and holds advanced professional development certifications from several institutions like Wits and GIBS Business School.

Of recent, Kwanele has completed his Doctor of Management in Technology and Innovation with DaVinci, the thesis of which is entitled, An Effect Analysis Study of Financial Inclusion in Malawi: A Case Study of the NBS Pafupi Savings and Agent Banking.

Kwanele’s doctoral study investigates the challenges confronting the New Building Society (NBS) Bank since it launched its financial inclusion product, Bank Pafupi agent networks and Pafupi Savings account. Notably, Pafupi Savings customers are individuals from marginalised communities who have been excluded from the financial system due to limited financial capabilities and restricted access.

The contributions of this study are multifaceted, accords Kwanele, and encompass various dimensions. Firstly, the research interventions made towards marginalised communities have played a pivotal role in addressing their financial challenges and fostering inclusive growth. By analysing the effects of financial inclusion on bank agents, the thesis provided direct implications for policy makers and financial institutions seeking to promote inclusive financial practices and avenues for economic empowerment.

Moreover, the research sheds light on the implications for bank agent operators, providing them with valuable insights into the factors influencing their operations and profitability. Kwanele argues that, by recognising the unique challenges faced by bank agents and identifying strategies for overcoming obstacles, the thesis contributes to enhancing the effectiveness and sustainability of agent banking practices, therefore.

From an academic perspective, Kwanele further notes, the study adds to the construction of knowledge in the field of financial inclusion. Through comprehensive data collection, rigorous analysis, and robust methodologies, the research concurrently offers a deeper understanding of the profound relationship between financial inclusion and its impact on stakeholders within the banking sector.

Interestingly, as Kwanele notes further, the implication of his research extends beyond academia and contribute to the economic landscape, as it explores the economic impact of financial inclusion initiatives, providing insights into the potential benefits and opportunities for businesses, individuals, and the overall development of Malawi’s economy. Central to the thesis is the proposition of a model on financial inclusion, which serves as a critical outcome of the research – and thus the proposed model aims to guide practitioners, policymakers, and financial institutions in formulating strategies and policies that promote inclusive practices, thereby driving sustainable economic growth and social progress.

Based on DaVinci’s unique TIPS™ Managerial Leadership Framework, with a focus on innovation, document analysis, personal reflections, return of investments as a stakeholder, interviews and survey findings – the researcher developed a proposed National Identification Digital Financial Inclusion interoperability model for Malawi.

The NID model could be integrated into financial institutions like banks, microfinance institutions (MFIs), financial cooperatives (FCs), Mobile Network Operators (MNOs) led models and agents-led models. It will operate by the interoperability of the Reserve Bank of Malawi, National Registration Bureau (NRB), Malawi Nation Identification Card (NID), the banking industry, MFIs and FCs, MNOs, passports and Agents. This, as Kwanele purports, will make the NID perform as an interoperability ATM card.

The NRB will facilitate interoperability by linking customers’ national IDs to the financial institutions, including the banking industry, MFIs and FCs, MNOs, passports and Agents. A customer will be able to access financial services at Point of Sale (POS), agents, ATMs, personal computers (PCs), and phones anywhere in Malawi and abroad. The customer’s national ID number will act as an account number, instead of the bank account number.

Kwanele’s remarkable achievement of attaining a doctoral qualification while concurrently serving as the CEO of one of Malawi’s premier banks stands as a testament, in his own words, to his extraordinary dedication, unwavering resilience, and exceptional capacity for effective time management. These three attributes have been pivotal in his journey to triumph, enabling him to adeptly harmonise the rigorous demands of both his professional and academic roles.

Furthermore, as he allocates credit to those in his closest circle, Kwanele extends his heartfelt gratitude to his family for their unwavering support, his academic supervisor for invaluable guidance, the esteemed board members of NBS Bank, the executives of NBS Bank, and every member of the dedicated staff.

Last but not least: “This has been the most fulfilling part of my life. To the management at The Da Vinci Institute, I want to extend a word of appreciation to you, for coming up with such an excellent research program that focuses on technology and innovation.”

Introducing Molefe Isaac Fani, our esteemed doctoral candidate. We are thrilled as he reaches this significant milestone and prepares to venture into the next exciting phase of his journey. Molefe enlightens us about his career, offers insights into his academic journey with DaVinci, and briefly explores the exciting prospects that lie ahead.

DaVinci’s doctoral candidate, Molefe Isaac Fani started his career as a chemical engineer at organisations such as Sasol Chemical Industries (SASOL) in Sasolburg, and BHP-Billiton in Richards Bay. He has also worked at Eskom, at various power stations, and was promoted to various positions; he was then moved to Grootvlei power station when Eskom took a decision to bring back the mothballed power stations. Molefe took the opportunity and became the commercial manager and was responsible for procurement and warehousing, with specific attention to capital projects procurement. The move also resulted in him having to look at different processes and business models in the supply chain and construction to ensure smooth return to service of the station. His fascination with SCM (Supply chain management), business processes and business enhancements were further sparked by working for CSIR (Council for Scientific and Industrial Research), Gauteng Provincial Treasury, Central Energy Fund (CEF), and National Treasury.

Presently, Molefe serves as the Divisional Commissioner of supply chain at South African Police Service. A qualified engineer, he currently holds a degree of Master of Commerce (MCom) in Business Management. Particularly interesting, Molefe is a doctoral candidate at The DaVinci Institute, set to graduate later in October.

To the man’s perspectives, Molefe is of the view that change is a phenomenon that has affected all businesses the world over, thereby imposing strategies to ensure future economic development. However, he notes, designing a competitive strategy requires a business model for implementation; Molefe further recognises that business models play a fundamental role in facilitating the process of understanding, communicating, analysing and managing strategic orientation in the organisation. This observed phenomenon by Molefe was that despite the importance of the Gauteng Provincial Treasury (GPT) in ensuring strategic direction on provincial and local levels, there was no indication of implementing an agile and effective business model framework, he accords.

With that in mind, Molefe’s thesis, entitled: “Business models for business strategy implementation: A Gauteng Provincial Treasury framework”, the aim of which was to derive a business model framework for agile strategy implementation in public sector organisations. The study, following a rigorous process of data collection and analysis, as Molefe grants comprehensively, “found that the GPT adopted a strategy from the province called the Transformation Modernisation and Re-industrialisation (TMR) strategy. The TMR is developed from the national strategy called the National Development Plan (NDP). Development of strategy follows a rigid downward approach, being the National Development Plan, TMR and then the departmental plan. The study concluded that the organisation did not have a coordinated and defined model or framework for strategy implementation. Also, there was no evidence of ensuring that strategies are developed in an integrated manner for sustainable results. The indication was that there is a need to build a framework to ensure that strategies are integrated and provide sustainable results. A business model framework for strategy development and implementation was derived from the findings for application in public sector organisations. The study contributed to the body of knowledge in business leadership management and business model strategy development and implementation.”

Probed about this academic journey, Molefe says that it was an enjoyable one yet had its own challenges: “What I liked when we were inducted to the programme, the then Dr Stoltz-Urban promised us a customer experience, that made the difference in the journey. My employer allowed the seamless conducting of research, and the university was at a speed dial for enquiries. The Curiosita was a necessary step, which prepared the path… I started being a step ahead at the workplace in the application of the framework that was developed in the study, without pronouncing that I am. My thinking process and approach to strategy formulation is way different now, and I am being acknowledged for thought leadership in some critical areas of strategy. I have been able to turn-around the performance of the division I am leading currently”.

When asked about what lies ahead in his path, Molefe hopes to venture into the academic space as a lecturer; and based on a recommendation, he is also set to write a book. Owing to his erudite manner, Molefe advises doctoral students embarking on this journey, saying, “it is life changing. Embark on it with an objective in mind. Do it to change someone’s life. Impact the world.”

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Meet our doctoral candidate, Patience Magodo, who has recently completed her academic journey with The DaVinci Institute. We recently engaged with Patience, and in this Q&A, she enlightens us about her career progression, her doctoral study, and what kept her going throughout the journey…

Founder and Managing Consultant of Tafadzwa Ne Chiedza Development Trust, Patience Magodo is an international banker and a certified lender. She has been working in the commercial banking industry for 23 years, locally in Zimbabwe, regionally in Africa, and internationally for an emerging market bank. She is now establishing regenerative agriculture in rural Zimbabwe through social banking for the economic benefit of smallholder farmers. Through intermediate and Afrocentric Nhimbe Technologies, she is pursuing poverty alleviation through technology justice, writing the new narrative on behalf of the small-scale farmer at the bottom of the pyramid. Patience also runs a for-profit social enterprise in Zimbabwe. Her business processes oilseeds, small grain-based breakfast cereal products, and dried fruit. The products it processes are organically cultivated and supplied by local small farms.

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Your thesis is entitled: “An integral ecosystem: A case study to holistically establish sustainable socio-economic development for smallholder farmers in Zimbabwe.” Please provide us with a blurb on the purpose of your research and its contribution.

The research sought to understand the causes of the abject poverty instigated by many issues in the smallholder farming community in Zimbabwe. The research trajectory focused on the importance of smallholder agriculture for ecosystem-based economic development, poverty reduction, and sustainable livelihood enhancement in Zimbabwe. The integral bottom-up methodology motivated the affected to determine the factors required to guide agriculture development to sustainably end or reduce poverty in Zimbabwe as the nation pursues the ambitious plan to become an upper-middle-class economy by 2030. Farmers at the bottom of the pyramid were given a safe space to write their stories and narratives and, through social innovations, contribute to the research and, more importantly, communally own the process and solutions to their daily felt challenges.

In a few words, describe your journey to completing your qualification.

The journey made me realise I will always be a learner, and there is so much benefit in collaborating with like-minded people for societal impact. The research journey challenged me on aspects like rootedness as an African and how, over time, by accepting socio-economic global systems as a people, we have short-changed ourselves. It’s time to write our narrative unchecked and transform ourselves.

What would you say your three greatest attributes or characteristics are as a person that aided you on your journey?

– Passion for positive change.

– Innovative solution seeker.

– Love for communities.

How did your journey impact your way of thinking and (or) life?

I had many questions and deep-seated anguish arising from witnessing poverty wearing an African rural face, and the research proffered hope that poverty can be eradicated through social transformation and collaborations with other researchers and innovators. It is not a one-man job, and through multiple research networks and communities of practice, I am looking forward to more research work and innovative social learning that speaks to the common person.

What is next for you on your path of remarkability?

I look forward to deepening the integral research space with DaVinci. The journey has just begun. I hope, with DaVinci, to establish our Afrocentric research model rooted in the global South, as we have borrowed foreign-based research methodologies for too long. Three concepts arose from my research journey. I am furthering work on the following:

a) Universities as a centre of enterprise development in Africa and renovating the education curriculum of certain university degrees and curricula so that the adequacy of the Minimum Body Knowledge of students is impacted.

b) Establishment of the Heritage Communiversity for small-scale farming in Zimbabwe, and hopefully, it will one day develop into a regional ethos.

c) Development of intermediate technologies and mechanized farming to shift the mindset from employment to productive and sustainable livelihoods.

If you could advise a student embarking on this journey, what would it be?

Be yourself, be sincere in research, do not seek to justify a methodology, and just be content with interpreting results. Multidisciplinary research offers more ways of looking at issues and challenges the mind, demanding practical, socially transformative solutions, which Africa needs.

Today, we bring you a captivating account of the remarkable odyssey undertaken by Karl Tischlhauser, a graduate from our institution, DaVinci’s BCom programme (class of 2020), who is presently pursuing a Master’s degree qualification. Karl’s unwavering commitment to lifelong learning has not only shaped his personal growth but also positioned him as one of the exceptional ambassadors of the DaVinci educational brand. Join us as we delve into Karl’s captivating narrative, highlighting his journey, illuminating the transformative impact of a DaVinci education.

Karl Tischlhauser can be described as someone with an affable character and is fascinatingly an insightful person to engage with. He likens himself to an obsessive perfectionist and appreciates how committed he can be to any given task that he may be engaged with. “I have this need for routine, it is very important that my day be structured”, Karl concedes.

Perhaps acknowledging his tendency for orderliness, Karl says, “I like having a plan – having a planned approach allows me to work around my own reward system. I am also very curious; I find myself often postulating the perceptions of those around me – and not in a negative way – I love to gain insight into how an individual might have reached a particular conclusion.”

The inquisitive Karl accords that when reflecting on who he was before his academic journey started, he realises how far he has come, stating thus: “When I was 19 years old, and looking at possible universities to go to, my dad recommended DaVinci. He recommended DaVinci because he had completed his doctoral qualification with the business school. I remember asking my dad about DaVinci, he told me that studying with this business school would allow me to have a flexible schedule, which would not require me to only study, because, as my dad relayed the story, students who attended the business school often had some work experience. I then realised the possible opportunity to learn a few tricks of the trade from them. Doing the BCom degree through DaVinci was life changing!”

Moreover, as Karl states, having had “a conversation about academic pathways with my dad made it easier. We were planning my career path, it helped so much having someone who has also inspired me so much and pointed me in the right direction. Signing up with DaVinci was a big step, and I think back to the first time I had ever gone to the campus for class. I felt this strange nervousness, but meeting some of the remarkable people at the business school, this had me feeling like I had made the best possible decision for my academic development.”

Inquired about his experience and educational path, Karl artfully expresses that his academic journey with DaVinci was truly remarkable – as he notes: “It was not devoid of challenges, but it encompassed everything I required. I embarked on the BCom degree at the tender age of 19 and, at 22, I proudly crossed the graduation stage. The key to my success lay in the exceptional team of lecturers who tirelessly supported me in unlocking my potential. They guided me in comprehending my own thinking processes and equipped me with the necessary tools to express myself effectively in writing.”

This has been an academic voyage filled with new encounters and formation of new friendships and networks, Karl shares, adding in detail, “I had the pleasure of meeting Alex, who became like a big brother to me. Over the course of three years, I witnessed his life undergo a complete transformation, yet he remained unwavering in his dedication. He saw his BCom degree through till the end, even when it was no longer necessary for him. Then there was Thembi, a petite yet incredibly resilient woman. I observed her overcome setbacks with remarkable strength, effortlessly conquering every challenge that came her way. And let me not forget Heidi, whose heart overflowed with compassion. She always took the time to lend an ear to my wild anecdotes, and I admired how she spoke so proudly about her children. Honestly, I could talk endlessly about the wonderful individuals I encountered through DaVinci. This journey connected me with a multitude of people on various levels, leaving a lasting impact.”

Significantly, we note this to make the point that Karl stands out due to his acute listening skills and attentive disposition. He emphasises the significance of having paused to listen to each person he encountered at DaVinci and further notes that they all had something valuable to share.

When asked about the three most prominent attributes or characteristics that may have facilitated his journey towards obtaining his degree, Karl highlights his unwavering determination to succeed. He elaborates, stating, “I never, ever wanted to feel like all the odds were stacked against me. I also aspire to establish my name and create a legacy that far surpasses my own existence. I have come to realise that I will do everything within my power to make it happen.”

Karl also acknowledges his strong routine, noting that even though load shedding has been disruptive lately, “I have developed quite a routine for managing all the work. My strong, disciplined approach to routine has meant that it’s not work all the time – I make time for play too! My sense of humour helps as well; the easiest way to connect with people is by making a couple of jokes every now and then. Now, I’m not a comedian, I just happen to be observational – I’m always trying to see the humour in a situation. Having this approach has made it easier to connect with others.”

Karl is a firm believer that when people are in their formative adult years, they are often very nervous about who they are, who are they going to be and their places (where they fit) in the world. He supposes that the journey provided him with some structure and further elucidated a medium to long term goal for himself. Focusing on one’s own development was his mission, he says.

Speaking about his experience with DaVinci staff and lecturers, Karl reflects on conversations that left him with a desire to do better. Feeling inspired rather than merely acknowledging any personal shortcomings, he describes lectures where he departs with a motivation to push himself a little harder. To Karl, DaVinci stands out as a business school which gathers individuals rich in experience and knowledge within their classrooms. Karl says in his experiences, he has encountered lecturers who consistently exceeded expectations and surpassed requirements. The exceptional quality of learning sessions, as well, still compels him to ensure he does not miss one.

Turning his attention to the rest of the staff, Karl emphasises the familial treatment he has received at DaVinci. He highlights a receptionist who holds a special place in his heart and the extraordinary conveners who consistently go above and beyond. According to Karl, the staff at DaVinci hardly view individuals as mere numbers within their systems; instead, they treat everyone with utmost respect and honour.

Karl shares a recent incident involving his twin sister’s visit to the DaVinci campus, where she was warmly greeted by name and made to feel at home. These cherished moments exemplify how the DaVinci experience has the power to transform lives, he says.

It is no surprise, therefore, that Karl continues to be an integral part of the DaVinci community. He is presently engaged in pursuing a Master’s degree at our business school. With his keen observational skills, Karl notes that within the Master’s degree journey, there is a significant emphasis on transdisciplinary thinking. Through this experience, he has come to appreciate how DaVinci influences one’s thought processes. The teaching methodology at DaVinci, better known as the mode 2 learning approach, encourages individuals to leverage the strongest aspects of their thinking, to capitalise on them.

Looking ahead to the future, Karl aspires to follow in his father’s footsteps by pursuing the pinnacle of academic achievement—a Doctoral degree. He is determined to ultimately undertake the apex qualification, driven by a desire to make significant contributions in his chosen field of co-creation and to the body of knowledge.

We had the opportunity to connect with our doctoral alumnus, Dr Tonny Mhondiwa, who enthusiastically shared his professional journey, insights from his academic research, and his future aspirations. In this Q&A, Dr Mhondiwa emphasises his unwavering commitment to continuous learning and his indebtedness to transferring lessons and skills learnt from his academic journey with our business school, DaVinci.

Please give us a brief overview of your career to date.

I am an electrical engineer and project manager with experience in technology and innovation, operations, financial management and asset management at various organisations. Currently, I am the engineering and projects manager for the Western Cape region at Transnet Port Terminals. I am also the current Innovation Chairperson for the Transnet Saldanha Port terminals.

Your doctoral thesis is entitled: “A framework for measuring the performance of infrastructure project delivery for a state-owned company in South Africa.” Please provide us with a blurb on the purpose of your research and its contribution.

Infrastructure projects are complex and require extensive capital budgets, and often fail to meet their intended objectives. The purpose of the research was to develop an infrastructure project success model that can help to increase success rate. By closing the gap on project failure, this research can have a significant impact on the economy and environment. Successful infrastructure projects can improve access to services such as water, energy and transportation, and can support economic development and job creation. The contributions of the research are not just theoretical but practical as well. The success model enables project practitioners and management to effectively manage infrastructure projects, helping to deliver better outcomes for stakeholders and communities.

This model can also assist in reducing risks and costs associated with infrastructure projects and improve the overall quality of infrastructure development.

In a few words, kindly describe your journey to completing your doctoral qualification.

Completing this milestone was a rigorous and demanding process that required effort and dedication. The important component was that I did research on the topic of interest. The literature review was informative and the ‘research onion’ methodology was captivating and made progression straightforward. Conducting the research and analysing the findings was quite rewarding. Participants are clearly an important aspect of research. The icing on the cake was graced by the opportunity for the oral defending of the thesis in the presence of a panel and invited professionals, guests and friends. A big applause is accorded to my family, colleagues at work, management and financial support from Transnet. This was a rewarding journey that required a high level of skill, dedication and perseverance.

What would you say your three greatest attributes or characteristics are as a person that aided you on your journey?

• Resilience comes first as it defines the ability to continue progressing even if the situation is difficult. It provided strength to cope and forge ahead, being calm and remaining positive.
• Motivation cannot be left out. The persistent inward desire to reach the goal of improving the rate of delivering infrastructure projects successfully kept me going with an unwavering interest and commitment.
• Critical thinking, which is the ability to analyse facts and come up with informed decisions, provided the lubricant to the research and analysis of data. It sharpened my problem-solving abilities and helped to engage and critique the status quo, thus solving complex issues at both micro and macro levels. It promoted the ability to communicate and co-create value with stakeholders.

How did your journey impact your way of thinking and (or) life?

This journey was a transformative experience that had a profound impact, both at the personal (individual) and professional level. Several skills were positively impacted, including the improvement of my skill set, in critical thinking, problem-solving, project management, systematic integration of technology and people for innovative outcomes, with new perspectives and insights enhanced. The journey required adjusting to balancing personal and professional commitments. Commitment, perseverance and support from family, friends and colleagues contributed to the success.

What is next for you on your path of thriving in remarkability?

My interest in the field has received a boost through this journey, and this does not indicate an end but rather a continuation of the journey. I am indebted to transfer lessons learnt and skills of enhanced critical thinking, problem-solving and integration of technology and innovation and people management to deliver excellence.

If you could give advice to a student embarking on this journey, what would it be?

Students should choose topics that they are passionate about. This journey is long, demanding, and requires a high level of commitment and dedication. Much effort was put into the research proposal, clearly articulating the objectives, methodology and expected outcomes. Another important factor is to establish a good work-life balance to avoid burnout by paying attention to self-care, maintaining social and professional/academic connections and physical activities.

Orally, completing a doctoral qualification is a challenging but rewarding journey. With the right mindset and support, the journey is transformative in experience and can open new opportunity avenues for personal and professional growth.

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