In a world where efficiency and innovation are the keys to success, mastering systems theory and problem-solving has never been more crucial—particularly in South Africa, where businesses must navigate economic uncertainty, digital transformation, and the need for operational agility. According to a 2023 report by McKinsey & Company, companies that embrace systematic problem-solving and digital transformation are 30% more likely to outperform their competitors in profitability and long-term sustainability.
For Verdell Myburgh, a recent Higher Certificate alumnus at The DaVinci Institute and a Top Achiever in Systems Theory and Problem-Solving, this discipline is more than just a theoretical framework—it’s a game-changer.
A Passion for Optimisation
Verdell, who works as an Executive Assistant at a leading provider of engineering solutions for mining, civil, and aerospace industries, was drawn to systems thinking when she recognised inefficiencies within her organisation’s processes.
“The company I work for has been in business for over 98 years, and many of its systems are outdated,” she explains. “This module provided the perfect opportunity to introduce more efficient and modern ways of working—an initiative that, I must say, earned me some brownie points with my executives!”
For Verdell, the excitement lies in the power of systems thinking to drive innovation and efficiency. “Learning how to analyse and optimise systems has transformed the way I approach problem-solving, making everyday challenges more like ‘strategic opportunities,’” she adds.
Making an Impact
Earning recognition as a Top Achiever in 2024 didn’t come by chance—it was the result of hands-on application and a drive for excellence. Verdell’s approach to streamlining internal processes at Edge Tech Group played a significant role in her success.
“I have been an Executive Assistant for 17 years, and my drive to learn and grow pushed me to go above and beyond,” she says. “One of my key contributions was refining internal workflows, making operations more efficient, and reducing unnecessary administrative burdens. By applying problem-solving techniques from my studies, I was able to introduce practical solutions that improved productivity—something my executives truly valued.”
Overcoming Challenges
Like any transformative learning experience, mastering systems theory and problem-solving came with its challenges. For Verdell, the biggest hurdle was shifting from routine execution to strategic thinking. “It was easy to fall into the habit of doing things the way they’ve always been done, but this module challenged me to look at systems critically and find areas for improvement,” she shares. “‘Probing’ has since become second nature to me (HA!). I overcame this by actively applying what I learned in real work situations, seeking feedback, and constantly refining my approach.”
The Future of Systems Thinking in Business
As industries become increasingly digitised, Verdell sees systems theory and problem-solving as essential tools for the future of business. “Effective systems are crucial for any business. Optimising and streamlining processes is the key to staying ahead,” she explains. “With the rapid advancement of technology, businesses need to embrace automation, data-driven decision-making, and continuous process improvements to remain competitive. This module reinforced that working smarter—rather than just harder—is what truly drives success, saving time and resources while enhancing overall performance.”
Looking Ahead
Since completing her Higher Certificate at The DaVinci Institute, Verdell has expanded her horizons beyond the corporate world. “I have ventured into entrepreneurship and currently run three small businesses alongside my full-time job,” she says. “These ventures have been profitable, and I attribute much of their success to the skills I gained at DaVinci.”
Looking to the future, she aims to scale her businesses while continuing to apply systems thinking to improve operations. “I’m also exploring opportunities for further learning and professional development to enhance my strategic and leadership skills.”
Verdell’s journey is a testament to the power of education, continuous improvement, and the ability to see problems as opportunities. Her story highlights how systems theory and problem-solving can transform not just businesses, but also careers—one optimised process at a time.