Tag: Organisational Culture

  • DaVinci Doctoral Alumna Is Transforming Organisational Culture

    DaVinci Doctoral Alumna Is Transforming Organisational Culture

    Why is holistic and sustainable leadership development such an essential building block in today’s organisations? For Dr Sharon King Gabrielides, this question became the foundation of a journey that continues to shape leaders, teams and organisational culture across South Africa and beyond.

    When she began her doctoral studies at The DaVinci Institute, her goal was clear. She wanted to create value for her business, her clients and society at large. What drew her to DaVinci was its emphasis on applied learning, a philosophy that links academic insight with meaningful, practical impact.

    “The reason I chose DaVinci was because of the applied nature of the learning. I wanted to be able to say, ‘This is the benefit to me, my business and my clients.’ Otherwise, I would not have invested the time and energy. It was never about the title; it was about creating something that truly adds value,” she explains.

    Her research demanded depth and rigour. By the end of her studies, she had engaged two data analysts to process and triangulate extensive datasets, a commitment that added significant robustness to her findings. “It was demanding, but it was worth it,” she recalls.

    From Learning to Practice

    DaVinci’s doctoral programmes are built on the expectation that research should solve real organisational challenges. For Dr King Gabrielides, this principle has defined her professional path.

    Soon after completing her studies, she was approached by a leading South African Bank to assist with the principles of holistic and sustainable development to support a company-wide culture transformation initiative. Her doctoral research was the perfect foundation.

    “They knew my doctorate focused on holistic and sustainable development. I’d shared my framework, which was published in the International Journal of Management and Business by Rutgers University, deemed the gold standard in leadership, and they came back saying, ‘Can you workshop this with us?’”

    The resulting engagement drew heavily on her DaVinci research and the holistic and sustainable development model she created. Seeing her work shift mindsets and practices in a large organisation affirmed exactly what Dr King Gabrielides had set out to achieve.

    “It was so fulfilling to see how the research added such value and translated into real change. That is what I did my doctorate for. It is something I use every single day,” she says.

    Living the DaVinci Philosophy

    Dr King Gabrielides’ experience reflects DaVinci’s core educational philosophy: research should not remain on paper. It should transform systems, organisations and communities.

    At DaVinci, the doctoral journey is designed to be personal, purposeful and practical, producing scholar-practitioners who apply knowledge meaningfully in their own contexts. Sharon believes a doctorate should be pursued not for prestige, but for its potential to drive systemic, sustainable change.

    “It is disheartening when people see a doctorate as just another credential. I was attracted to DaVinci because the expectation is to resolve challenges systemically and holistically, to make a meaningful difference,” she reflects.

    Co-Creating Sustainable Change

    Today, Dr King Gabrielides continues to work passionately in the fields of leadership development, culture transformation and holistic growth strategy.

    “I am excited because I love what I do. The doctorate gave me the tools to show the return on investment that our work at Key Steps provides for our clients and how we partner to tangibly make a difference. And that is what I plan to keep doing,” she adds.

    Her journey stands as a powerful reminder of how DaVinci alumni transform research into living practice, creating sustainable value for individuals, organisations and society.

  • The Identification Of Future Technological Operational Business Needs For Sustainable Competitive Advantage

    The Identification Of Future Technological Operational Business Needs For Sustainable Competitive Advantage

    What does the identification of future technological operations in ICT and ISP look like? BCX’s Head: Field Operations and Logistics and The DaVinci Institute’s master’s alumnus, Frederik Raath’s study explored how organisations in the ICT and ISP sectors can identify the operational success criteria required to maintain a sustainable competitive advantage in an environment shaped by rapid technological evolution, shifting customer expectations, and increasing market competition. Using a qualitative research approach, the study focuses on understanding lived experiences, operational challenges, and cultural dynamics within organisations undergoing technological transformation.

    The central research question investigated what kind of framework would ensure continuous operational success and customer value within ICT and ISP environments. Through extensive literature review and interviews with experienced industry leaders, the research concludes that culture forms the foundation of operational excellence. A strong, aligned organisational culture enables more effective change management, which in turn supports improved customer-centric operations.

    Scope and Nature of the Study

    The DaVinci Institute at Modderfontein

    The ICT and ISP sectors are characterised by high-speed technological innovation and escalating customer expectations. As customers become more informed and demand greater value at lower cost, organisations face increasing pressure to modernise their operations. Traditional models, designed for standardised services, struggle to keep pace with new, complex solutions such as IoT and customer-specific solutions (CSS).

    Research Problem

    The study identifies three primary operational challenges:

    • Execution and fulfilment barriers leading to customer dissatisfaction and unexpected costs.
    • Ineffective change management, with teams struggling to adapt outdated processes to new technologies.
    • Cultural misalignment, where employees resist change or lack the skills and mindset for future-oriented operations.

    Aims and Objectives

    The research aims to identify operational success criteria that enable organisations to continuously add value to existing and future customers. Objectives include:

    • Determining performance criteria for ongoing operational success.
    • Identifying organisational features that support effective change management.
    • Understanding the cultural elements required to sustain future operations.

    Primary and Secondary Research Questions

    The guiding question asks what framework ensures continuous operational success and customer value. Secondary questions explore performance criteria, change management characteristics, and cultural elements essential for organisational fit.

    Theoretical Foundation and Literature Review

    Current operational models used in ICT and ISP environments often rely on outdated, sequential business process frameworks that do not accommodate modern product diversity, such as IoT solutions. Traditional “cookie-cutter” execution approaches no longer work in environments where each customer may require a unique solution.

    Key gaps identified include:

    • Lack of proactive customer visibility.
    • Insufficient operational readiness criteria.
    • Rigid opportunity-evaluation processes that slow down responsiveness.
    • Misalignment between market-leadership strategies and customer-experience expectations.

    Change Management

    Successful transformation requires seamless alignment between business functions, technical systems, and staff capabilities. The literature reveals that change-management failures often arise from siloed operations, limited staff buy-in, and inadequate support structures. Future change models must integrate mindset shifts, process redesign, and skills development.

    Culture

    Culture emerges as a dominant factor influencing both operational success and the ability to innovate. A winning culture requires clarity of purpose, psychological safety, accountability, and continuous learning. Organisations with stagnant or risk-averse cultures struggle to embrace new technologies or adapt to evolving customer needs.

    Research Design and Methodology

    A qualitative, phenomenological approach was used to capture leaders’ lived experiences in managing technological and operational transitions. Purposive sampling targeted experts such as CTOs and COOs with more than 15 years of industry experience. Semi-structured interviews provided rich insights into operational challenges, cultural barriers, and success factors.

    Presentation of Findings

    Theme A: Best Performance Criteria

    Interview findings emphasise:

    • Clear customer visibility.
    • Flexible and responsive operations.
    • Defined operational readiness requirements.
    • Continuous review of fulfilment quality and cost structures.

    Theme B: Effective Change Management

    Key success criteria include:

    • Transparent communication across business units.
    • Clear ownership of processes.
    • Skills alignment for emerging technologies.
    • Metrics and tools to track change progress.

    Theme C: Cultural Elements for Success

    Participants identified the need for:

    • A culture of accountability.
    • Openness to learning and innovation.
    • Employee empowerment and ownership.
    • Breaking comfort-zone behaviours to adapt to new markets.

    Recommendations and Action Plans

    Culture

    Building a winning culture is the foundation for operational transformation. Leadership must nurture psychological safety, support continuous learning, and create an environment where employees see themselves as contributors to future success.

    Change Management

    Change management should be an embedded, ongoing organisational function rather than a periodic project. Structures must support faster decision-making, skills development, and cross-functional collaboration.

    Delighting Future Customers

    Organisations must shift toward customer-centric delivery by:

    • Leveraging real-time data and predictive insights.
    • Redesigning business processes for agility.
    • Continuously redefining “customer value” in line with technology trends.

    Further Research

    Continuous research is needed into emerging customer-experience expectations and how technology innovations reshape operational success criteria.